Refund & Return Policy

Effective date: September 15, 2026. Because we sell at wholesale quantities, returns are handled through a business return-authorization process.

Return authorization

Contact us within 14 calendar days after delivery if you believe goods are defective, materially different from the accepted order, or otherwise eligible for return. Do not send products back until we issue written return instructions or authorization.

Condition requirements

Unless the issue is a verified defect or shipping error, approved returns must generally be unused, uninstalled, undamaged, and in original resale-ready packaging with included components. Clothing must be unworn and free from odors, stains or alteration. Opened hygiene-sensitive goods may be ineligible where permitted by law.

Non-returnable or restricted items

Special-order goods, custom-labeled goods, closeout merchandise, goods sold as final sale, and products damaged by misuse or improper storage may be non-returnable. Large wholesale orders may be subject to a restocking charge when disclosed and agreed during return approval.

Damage and shortages

Inspect deliveries promptly. Report visible carrier damage, shortages or incorrect cartons as soon as reasonably possible and retain packaging, labels and photographs. Carrier claims may require specific documentation.

Refund timing

Approved refunds are issued after returned goods are received and inspected, using the original payment method or another agreed business method. Original freight and return freight are not refundable unless the return results from our confirmed error or a verified product defect, subject to applicable law.

Start a return

Email info@californiacontractorllc.com with the order number, affected item, quantity, reason and supporting photos when relevant.